Terms of Service
These terms govern the services provided by Nanoseconds LLC (“Nanoseconds”, “we”, “us”), a company registered in the State of Wyoming, United States. By purchasing or using our services you agree to them.
1. Services
We provide, as selected by you in writing or in your order:
- Website design, development and hosting.
- AI chat assistants and AI voice assistants, including appointment booking, rescheduling and cancellation, FAQ handling and lead capture.
- Software and mobile application development.
- E-commerce platforms and data analytics.
- Related technical and support services.
2. Previews and demonstrations
We may build and host a preview website for a business before any agreement exists, and share it as a demonstration of what we can deliver. A preview is provided at no cost and places you under no obligation. We make no claim to represent your business, and a preview is not published to any public index on your behalf. If you would prefer we remove a preview prepared for your business, tell us and we will delete it promptly.
Previews are built from publicly available information about your business. We do not copy proprietary text, images or branding from an existing website without permission.
3. Fees, subscriptions and cancellation
- Charges may consist of a one-time setup fee and/or a recurring monthly subscription, as quoted to you.
- Subscriptions are billed monthly in advance unless agreed otherwise, and renew automatically.
- You may cancel a monthly subscription at any time, effective at the end of the current billing period. We do not refund part-used periods.
- Annual prepayments, where offered, are non-refundable after the first 14 days.
- Prices exclude any taxes that may apply to you.
- If payment fails we may suspend the service after notifying you.
4. Your responsibilities
- Provide accurate information and the content, access or approvals we need to do the work.
- Ensure you own, or are licensed to use, any material you give us to publish.
- Use the services lawfully, and not to send unlawful, deceptive or unsolicited bulk communications.
- Keep your account credentials secure.
5. Intellectual property
- You keep ownership of your content, trade marks and data.
- On full payment, you receive ownership of the website design and content we create specifically for you.
- We keep ownership of our underlying tools, frameworks, templates and know-how, including the AI assistant platform, and grant you a licence to use them for as long as your subscription is active.
- Third-party components remain subject to their own licences.
6. AI assistants — what they are and are not
AI chat and voice assistants generate responses automatically and can be wrong. They are a support tool, not a substitute for professional judgement, and must not be relied upon for legal, medical, financial or safety-critical advice. You are responsible for the information you ask us to configure an assistant to provide, and for reviewing its behaviour on your site.
If an assistant handles enquiries from your customers, you are the controller of that customer data and are responsible for your own privacy notice to them. We process it on your behalf.
7. Hosting, uptime and support
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance will be notified where practical. Support is provided by email during business hours, with response times according to your plan.
8. Third-party services
Our services may rely on third parties such as hosting, telephony and messaging carriers, payment processors and AI model providers. Their availability and terms are outside our control, and we are not liable for their failures or changes.
9. Suspension and termination
- Either party may terminate a monthly service at the end of a billing period.
- We may suspend or terminate immediately for non-payment, unlawful use, or use that puts our systems or other clients at risk.
- On termination we will, on request and within 30 days, provide a copy of your content. After that we may delete it.
10. Warranties and disclaimer
We will provide the services with reasonable skill and care. Beyond that, the services are provided “as is” and we disclaim all other warranties to the extent the law allows, including any implied warranty of merchantability or fitness for a particular purpose. We do not warrant any specific commercial result, ranking, lead volume or revenue.
11. Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue or data. Our total liability arising out of or relating to the services is limited to the amounts you paid us for the service in the three months before the claim arose. Nothing here limits liability that cannot lawfully be limited.
12. Indemnity
You agree to indemnify us against claims arising from content you supply, from your use of the services in breach of these terms, or from communications you instruct us to send.
13. Confidentiality
Each party will keep the other’s non-public information confidential and use it only to perform or receive the services.
14. Changes to these terms
We may update these terms. For subscribers, material changes take effect at the start of the next billing period after we notify you. Continuing to use the services means you accept the change.
15. Governing law
These terms are governed by the laws of the State of Wyoming, United States, and the courts of that state have exclusive jurisdiction, without regard to conflict-of-laws rules.
16. Contact
Nanoseconds LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States · sales@nanoseconds.tech · +1 (206) 208-8103
Our calling and messaging practices, including how we obtain and record consent, are described in our Privacy Policy.